As a leading professional lash vendor, we ship thousands of lash orders to worldwide market everyday, via DHL, Fedex, UPS, etc. We are trying our best to get all orders delivered as fast as possible. To make sure your order can be processed correctly and quickly, please kindly check your PayPal shipping address information before payment:
Correct PayPal shipping address: If your order is shipping to an address other than the billing address on your PayPal, we may contact you to list the alternate address with your PayPal or require additional information from you to verify that you are indeed the cardholder. Your order will not be shipped until your payment information has been confirmed. This helps prevent fraudulent use of your PayPal. Listing the address before you place an order helps us process your order more quickly.
If you need any help, you may contact our customer service team through WhatsApp: 008617515762227 or Email: info@plumagelash.com.
| CONTINENT | COUNTRY | SERVICE | ESTIMATED TIME |
| North America | United States, Canada, Mexico | FedEx / DHL | 3-4 business days |
| Africa | South Africa, Zambia, Nigeria, Cameroon, Senegal, Botswana, Tanzania, Congo – Brazzaville | FedEx / DHL | 5-7 business days |
| Europe | United Kingdom, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland, Ukraine, Turkey, Croatia, LatviaUnited, Macedonia, Lithuania, Netherlands, Russia, | FedEx / DHL | 4-5 business days |
| South America | Brazil, Argentina, Chile, Colombia, Ecuador | FedEx / DHL | 5-7 business days |
| Oceania | Australia, New Zealand, Papua New Guinea | FedEx / DHL | 3-4 business days |
| East Asia | Japan, P.R Korea, R.Korea, Mongolia | FedEx / DHL | 3-4 business days |
| Southeast Asia | Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam | FedEx / DHL | 3-4 business days |
| West Asia | Saudi Arabia, Jordan | FedEx / DHL | 3-4 business days |
Processing time:
Generally, we would ship out your order within 2 business days and 3-4 business days during the weekends. For big orders or custom-made orders, we would need 8-10 business days to process. Besides, shipping time will be affected during Chinese Public Holidays. All the factories and courier companies(DHL, FedEx, UPS, etc) are closed during the holiday.
How to track your order:
We will send you an updating email with tracking number once the order is shipped out. You can easily track your order on DHL website or FedEx website. If you have any questions about the package delivery(delay, missing), it’s recommended to contact your local DHL service point first(fastest) or talk to us. We will help you as fast as we can.
About duty:
We don’t charge any duty for your order and all our prices are not included custom or import duties. Please kindly check the custom regulation in your country. Any duty or tax that may occur will be customer’s responsibility.